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Who are you caring for?
Which best describes their mobility?
How well are they maintaining their hygiene?
How are they managing their medications?
Does their living environment pose any safety concerns?
Fall risks, spoiled food, or other threats to wellbeing
Are they experiencing any memory loss?
Which best describes your loved one's social life?
Acknowledgment of Disclosures and Authorization
By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington. Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services. APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid. We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour. APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment. You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints. Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights. APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.I agree that: A.I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information"). B.APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink. C.APFM may send all communications to me electronically via e-mail or by access to an APFM web site. D.If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records. E.This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year. F.You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
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Mostly Independent
Your loved one may not require home care or assisted living services at this time. However, continue to monitor their condition for changes and consider occasional in-home care services for help as needed.
Remember, this assessment is not a substitute for professional advice.
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It depends on the situation. If caregivers are coming for a few hours a day there would be an expectation that whoever is with them the rest of the time would not leave until they arrive, so the person who lives with them would be the one who neglects to ensure they have a caregiver. If they have a full time live in caregiver who is not doing their job and is leaving someone unattended then the agency would only be responsible if they were made aware and did nothing about it. Even a live in caregiver gets to have time off, so everyone needs to understand who is covering those shifts when they are absent.
She has a agency that she pays for. Her scheduled hours are 8am to 7 pm. But so many times she's left alone due to no shows . She calls EMERGENCY NUMBER and never gets called back. She lives alone, just a dog.
Well if she lives alone then putting up with no shows is maddening, but it isn't neglect. Neglect would only apply to a vulnerable person who could not be left unattended.
pennsygirl973, I agree with Vegaslady above, fire the Agency and look around for a new one. There are times when an Agency gets short-handed, even the best of Agencies. Check the wording on the contract regarding missed assignments.
If the patient needs around the clock care, or eventually will need such care, the family might start thinking about Independent Living senior facility, if it is within the budget. I was so glad when my Dad moved to such a place, as he had mobility problems.
This lady apparently contracted with and pays an agency. So it is her call whether to stay with this agency in spite of the inconveniences of no-shows, or search for other help. Is she generally satisfied with the care she gets? Are the workers pleasant? Are there some that know her routine well? How often do the no-shows happen? Once a month? Once a week?
This MIGHT be breech of contract, but I doubt it is neglect.
No-shows must be the biggest challenge in the home care world. My cousin had 4 local women (all known to her mother) take shifts around the clock so her mother could stay home. These friendly women tried to cover for each other, but sometimes that wasn't possible. (All 4 of them were going to an out of town wedding, for example.) My cousin said that covering these gaps was her worst nightmare, especially since she traveled a lot. Mother got worse, and cousin placed her in the local care center. That solved that particular problem, at least.
If anybody has any inside-knowledge about running a home care agency, I'd be interested to hear their perspective on this issue.
I don't imagine that agencies have people sitting around on their payroll just waiting for a no-show call. They probably rely on former employees, employees who are temporarily off while waiting for another assignment, and other people who may or may not be available on short notice. "Gladys, can you cover on the West Side today?" It is to the agency's advantage to find some one. No show, no pay. So they probably check down the list before giving up.
This, of course, assumes they know there is a no-show. The employee should be notifying them. In this case the lady calls them and gets no response. That is troubling. Is it possible she isn't dialing correctly? Doesn't have the right number? Has trouble hearing and misses some phone calls?
The national Agency I had used for my Dad, if a caregiver couldn't make the shift, the Agency was very good at finding a replacement. The caregivers have an iPhone where the Agency would send out a request. First call back would get the assignment. If it was an evening shift, even the Admin Staff would fill in.
The Agency also had caregivers who just wanted to do emergency placements. My Dad had one who decided to put herself on regular Saturday morning shift just for him. Luckily my Dad was easy going, no trouble at all. If this was for my Mom, it would have been a nightmare.
jeannegibbs, yes she dials the correct phone number, I myself have called the "emergency line" with no result. she has her mind, just her body gave out. and the call outs or no shows happen a lot. she has NO family, just a few chosen friends from church. she is bedridden, while she is getting therapy and working on regaining her legs. so its quite horrible when no one shows and she sits in bed soiled and hungry, lacking her meds etc.. its just her and her little dog. I myself see this as neglect. but I guess im wrong according to the responses. and yes, I have told her to switch agencys, but she is very attached to one care taker she has and doesn't want to lose her...
If the one caregiver she likes shows up consistently I see no reason she can't fill the other shifts from a different agency. The real difficulty that I see here is that despite having her mind and the ability to call 911 if she needs help she really is in a vulnerable position and in my opinion needs to make some hard choices about her ability to live on her own.
No I do not. She dropped nite care because she sleeps well. But got word from her today that a new agency is taking over!!! Thank God!! Thank you all for opinions!!!
When my dad first needed a paid caregiver, the first lady he had was a super star. Unfortunately, after a year she moved to another state with her BF. Boy, were we shocked to discover how lucky we had been because every caregiver the agency sent after that was a massive disappointment- incompetent and/or unreliable.
When my mom needed a paid caregiver about a year later I went back to the same agency- which was stupid of me. Nothing had changed.
So after several months of no shows - no notice - no replacement- no clue, I finally smartened up myself and changed agencies. That made all the difference in the world! The first lady they sent was a perfect fit for my mother and was with her quite a while. Even after my mother had to be placed in a nursing home we kept her on once a week as a companion for my mother. Mom truely adored her and would do for her things no one else could get my mom to do.
By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington.
Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services.
APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid.
We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour.
APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment.
You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints.
Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights.
APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.
I agree that:
A.
I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information").
B.
APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink.
C.
APFM may send all communications to me electronically via e-mail or by access to an APFM web site.
D.
If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records.
E.
This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year.
F.
You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
If they have a full time live in caregiver who is not doing their job and is leaving someone unattended then the agency would only be responsible if they were made aware and did nothing about it. Even a live in caregiver gets to have time off, so everyone needs to understand who is covering those shifts when they are absent.
If the patient needs around the clock care, or eventually will need such care, the family might start thinking about Independent Living senior facility, if it is within the budget. I was so glad when my Dad moved to such a place, as he had mobility problems.
This MIGHT be breech of contract, but I doubt it is neglect.
No-shows must be the biggest challenge in the home care world. My cousin had 4 local women (all known to her mother) take shifts around the clock so her mother could stay home. These friendly women tried to cover for each other, but sometimes that wasn't possible. (All 4 of them were going to an out of town wedding, for example.) My cousin said that covering these gaps was her worst nightmare, especially since she traveled a lot. Mother got worse, and cousin placed her in the local care center. That solved that particular problem, at least.
I don't imagine that agencies have people sitting around on their payroll just waiting for a no-show call. They probably rely on former employees, employees who are temporarily off while waiting for another assignment, and other people who may or may not be available on short notice. "Gladys, can you cover on the West Side today?" It is to the agency's advantage to find some one. No show, no pay. So they probably check down the list before giving up.
This, of course, assumes they know there is a no-show. The employee should be notifying them. In this case the lady calls them and gets no response. That is troubling. Is it possible she isn't dialing correctly? Doesn't have the right number? Has trouble hearing and misses some phone calls?
The Agency also had caregivers who just wanted to do emergency placements. My Dad had one who decided to put herself on regular Saturday morning shift just for him. Luckily my Dad was easy going, no trouble at all. If this was for my Mom, it would have been a nightmare.
The real difficulty that I see here is that despite having her mind and the ability to call 911 if she needs help she really is in a vulnerable position and in my opinion needs to make some hard choices about her ability to live on her own.
When my mom needed a paid caregiver about a year later I went back to the same agency- which was stupid of me. Nothing had changed.
So after several months of no shows - no notice - no replacement- no clue, I finally smartened up myself and changed agencies. That made all the difference in the world! The first lady they sent was a perfect fit for my mother and was with her quite a while. Even after my mother had to be placed in a nursing home we kept her on once a week as a companion for my mother. Mom truely adored her and would do for her things no one else could get my mom to do.